At indoorjungle.store, we want your indoor garden to thrive from day one. Because we deal in living plants and delicate accessories, please review our return policy carefully:
- Return Window: You may request a return or replacement for items within 48 hours of delivery for live plants, and 7 days for non-plant accessories and pots.
- Eligibility: Non-plant items must be in original, unused condition. For live plants, minor leaf shedding during transit can happen and is normal; however, if a plant arrives severely damaged or dead, it is fully eligible for review.
- Damaged/Defective Items: If your plant or ceramic pot arrives damaged due to transit, please contact us within 24 hours of delivery with clear photographic evidence so we can arrange an immediate replacement or store credit.
- Non-Returnable Items: Live plants that have declined due to improper customer care, lack of sunlight, overwatering, or change of mind after the initial 48-hour window cannot be accepted for return.
- Refunds: Approved claims will be processed via store credit or your original payment method, once our botanical team verifies the condition of the delivered items.